Frequently asked questions to help you buy a voucher, a gift box or an item - SANDIKALA
Are gift boxes sent immediately after purchase?
Your Sandikala gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home, depending on the option chosen during your order at Sandikala.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home, with customization according to your preferences. Our gift boxes are also available for purchase directly at our SANDIKALA establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our SANDIKALA website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at the store when placing your order. Digital delivery is immediate, while the gift pouch version is shipped to your home. All gift boxes are available at SANDIKALA.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at SANDIKALA.
How do I create a group fund and invite people?
To create a kitty and offer a Sandikala gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your box according to your wishes at Sandikala.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift sets offered at SANDIKALA. You can select the amount that fits your budget from the available options, ranging from 69 € for a chef's menu to 390 € for a night in paradise, including a gourmet dinner and a night in the cottage.
How can I log in to my account?
To access your SANDIKALA account, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start your selection of gift boxes at SANDIKALA again.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple Sandikala gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can discover the unique universe of Sandikala.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option. At SANDIKALA, we guarantee you a secure payment and an immediate sending of your gift box in digital format.
How do I purchase or give a gift box?
To offer a Sandikala gift box, choose your favorite experience from our gastronomic menus or our nights at the gîte, add it to your cart and personalize your gift with a message before finalizing your order. You will immediately receive your digital gift box, with the option to choose a gift pouch version delivered to your home. Enjoy advantageous rates and direct booking at our Sandikala establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our SANDIKALA gift boxes allow the beneficiary to choose from our various gastronomic and accommodation experiences, such as a night in our cottage or a chef's menu, for a custom getaway in Occitanie.
Can I modify or cancel my order?
The modification or cancellation of your order depends on the reservation conditions of our establishment SANDIKALA. You will find the details of your order in your customer account.
Is the gift box customer service reachable by email?
You can reach us by email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment SANDIKALA.
Is the gift box customer service reachable by phone?
SANDIKALA's customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access all the necessary information, at SANDIKALA.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment SANDIKALA.
Is there a dedicated customer service for gift boxes?
Our team is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our website. Fully enjoy your gastronomic experience and your stay at our SANDIKALA establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your SANDIKALA gift box. You will find information about booking, validity, and included services to fully enjoy your gastronomic and accommodation experience.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by SANDIKALA. You can enjoy various gastronomic experiences and accommodations at our establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Sandikala gift box has access to the same services as other customers, subject to availability and the reservation conditions of the SANDIKALA establishment.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box or in the accompanying information booklet. You will find the experiences offered, such as gourmet menus, nights at the cottage, or cooking classes, as well as the reservation conditions. To make the most of your stay, you can book your dates directly with the SANDIKALA establishment.
Is parking included in my gift box?
Parking is included in your stay at our SANDIKALA guesthouse.
Is breakfast included in my gift box?
Breakfast is included in the 'Paradise Night' gift box at SANDIKALA.
Is special attention given to the recipient of a gift box?
At SANDIKALA, the dining room team welcomes you with delicacy and dynamism to guide you through a unique gastronomic adventure, while ensuring your experience is memorable.
Is a welcome drink included in my gift box?
The SANDIKALA gift boxes include a welcome drink to accompany your gastronomic experience. Enjoy this gesture to start your stay under the best conditions at SANDIKALA.
Should we bring towels to the Spa?
Towels are provided during your stay at our cottage SANDIKALA.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Our gift boxes are available in digital version or gift pouch, with options tailored to your needs, at SANDIKALA.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The boxes are customizable and available at the best price at SANDIKALA.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at SANDIKALA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for unique gastronomic and accommodation experiences at SANDIKALA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, we update the information based on your order number and the new details. The reservation conditions of the SANDIKALA establishment apply.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. Your reviews are valuable to our establishment SANDIKALA.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information directly on our website, including opening hours and reservation conditions. Our gift boxes are customizable and can be sent immediately in digital format or as a gift pouch to your home, with direct access to our establishment SANDIKALA.
Is there a dress code for the gift box?
For your gastronomic experience at the SANDIKALA restaurant, smart casual attire is recommended, although the dress code is elegant yet relaxed. You can thus fully enjoy your dinner in a warm and refined setting, in line with the atmosphere of the SANDIKALA restaurant.
From what age can I get a treatment?
SANDIKALA's gift boxes are suitable for all ages, but the gastronomic experience and nights at the guest house are particularly enjoyed by adults. Children are welcome for simple meals and family stays at our SANDIKALA establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance at SANDIKALA.
How can one access the hotel from the airport?
To access the SANDIKALA establishment from the airport, you can choose to take a taxi or rent a car. The hotel is located in Galan, Occitanie, halfway between Toulouse and Pau, thus offering various transportation options depending on your starting point.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at SANDIKALA. The guesthouse has a covered terrace and parking, but it is important to check the specific details to ensure an adapted experience.
Are pets allowed in the establishment?
Pets are allowed in our SANDIKALA guesthouse.
Where can I find the menus?
The menus are available directly on the SANDIKALA establishment's website. You will find the details of the gastronomic experiences offered, such as the 9-course journey menu or the chef's 6-course menu.
What are the hours of operation?
The opening hours of SANDIKALA vary depending on the services and the days. For a gastronomic experience, the restaurant offers seasonal menus, while the guesthouse provides comfortable accommodation with access to peaceful gardens. You can make the most of your stay by checking the opening hours directly on the SANDIKALA website.
Is there parking available near the establishment?
Yes, parking is available near the SANDIKALA establishment.
What are the delivery methods for gift boxes/vouchers?
SANDIKALA gift boxes are delivered by email in digital format, immediately after purchase. A gift pouch version can also be sent to your home upon request.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose immediate delivery in digital format or receive a gift pouch version at your home, with SANDIKALA.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic experiences and stays at our SANDIKALA establishment.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format to offer an unforgettable gastronomic experience at SANDIKALA.
Is the box presented in a neat packaging?
Our SANDIKALA gift boxes are presented in an elegant and neat packaging, ready to give.
Is the gift box available in a digital format (e-gift box)?
You can offer a SANDIKALA gift box in a digital version, with immediate delivery by email for a quick handover to the lucky recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order at SANDIKALA. The box is sent in digital format immediately, or as a gift package to your home.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on your destination. At SANDIKALA, you benefit from immediate digital delivery or a gift box version delivered to your home.
What are the delivery times for gift boxes by mail?
SANDIKALA gift boxes are sent within 24 hours in digital format. For a home-delivered gift pouch version, expect 3 to 5 business days depending on the destination.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery is immediate in digital format, or in a gift pouch at your home, in our establishment SANDIKALA.
Is express delivery available?
The delivery of your Sandikala gift box is immediate in digital format. You can also choose a gift pouch version delivered to your home, according to standard delivery times.
How can I track my order?
You can track your order by logging into your account on our website. Once your gift box is sent, the lucky recipient can book their dates at the SANDIKALA establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery is immediate in digital format or as a gift pouch at your home. Enjoy the unique experience offered by SANDIKALA.
What is the delivery time for my gift voucher if I choose postal delivery?
If you choose postal delivery for your gift voucher, it will be sent within 2 to 3 business days. The gift box is sent in digital format immediately after your purchase, and you also receive a gift pouch version at your home. This way, you can quickly give it to your loved one so they can enjoy the SANDIKALA experience.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your Sandikala gift box remains valid for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your Sandikala gift box depends on the establishment's conditions. You can book your dates directly with the Sandikala establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the SANDIKALA establishment. You can choose from our various gastronomic experiences and overnight stays, according to your preferences and availability.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase at our SANDIKALA establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability at the SANDIKALA establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during your booking. At SANDIKALA, we invite you to check these conditions to plan your stay with peace of mind.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability at our SANDIKALA establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book a gastronomic experience or a night at our guesthouse at SANDIKALA.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, Sandikala offers special gift boxes for unforgettable moments. Discover our online offers to find the experience that matches your expectations, at Sandikala.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At SANDIKALA, we offer gift boxes suitable for various occasions, including birthdays, gatherings with friends, or weddings. You can give a gastronomic experience or a night in our guest house to mark these special moments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. This way, you benefit from the best rates directly from the SANDIKALA establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the SANDIKALA gift boxes correspond to those offered on-site, with unique gastronomic experiences such as the nine-course journey menu or a night in the fully equipped cottage. Specific details are available directly in the gift box descriptions, for a personalized experience tailored to your desires at SANDIKALA.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability and reservation conditions at the time of booking. At SANDIKALA, you can choose from different gastronomic experiences and overnight stays, but it is advisable to check the available options directly at the time of booking.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at SANDIKALA.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you benefit from a safe and confidential transaction when purchasing your gift box at SANDIKALA.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our SANDIKALA establishment.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our Sandikala gift boxes are specially designed to offer a unique gastronomic and accommodation experience, inspired by the seasons and enhanced by the expertise of our chef Luke MacLeod. Each box allows you to enjoy an overnight stay in our guesthouse or a meal in our Michelin Green Star restaurant, for a total immersion in the culinary and warm universe of Sandikala.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at SANDIKALA.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, and a gift box version at your home for a personalized gifting experience at SANDIKALA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their SANDIKALA gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for SANDIKALA gift boxes are processed by a certified provider compliant with PCI DSS security standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the necessary information to track your purchases of gift boxes at SANDIKALA.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
At SANDIKALA, you can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay, for a simple and secure shopping experience.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at SANDIKALA. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and immediate, directly with the establishment SANDIKALA.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment SANDIKALA.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. All payments are secure, and you immediately receive your gift box in digital format. Enjoy the unique gastronomic experience of Sandikala.
Do you accept vacation checks?
We accept vacation vouchers for the purchase of our gift boxes, according to the conditions of the SANDIKALA establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, at SANDIKALA.
Can we add options to your gift box offers?
SANDIKALA's gift boxes can be customized according to the available options. For example, you can choose between different gastronomic menus, nights in a guest house, or cooking classes. Specific details are indicated for each box at SANDIKALA.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order to provide an even more memorable experience at SANDIKALA.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Sandikala gift box with a message to mark a special occasion like a birthday or a wedding. The boxes are available in digital version or as a gift pouch for an extra touch.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, in our SANDIKALA establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Sandikala paper gift box, we can send you a duplicate subject to availability. The Sandikala gift box is sent immediately in digital format and can also be shipped as a gift pouch to your home. Sandikala.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. At SANDIKALA, each gastronomic experience is unique and designed to be savored in its entirety.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a Sandikala gift box for another of equal or greater value, according to the purchase conditions. The boxes are customizable and you benefit from the best price by purchasing directly from our official store.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a SANDIKALA gift box, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of the SANDIKALA establishment.
What should I do if the received box is damaged or contains an error?
If your Sandikala gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a purchased gift box depends on the general terms and conditions that you will find on the gift box description page at SANDIKALA.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the box before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any possible extension options at SANDIKALA.
Is a voucher issued if the gift box is not used?
The Sandikala gift box is valid for use within 12 months from its date of purchase. If not used within this timeframe, no credit will be issued. The terms of use are specified at the time of purchase at Sandikala.
How can I redeem the cashback?
To use your gift box, you can book directly with the SANDIKALA establishment by following the instructions provided with your box.
What is the processing time for a refund after I make a request?
The refund deadlines for a SANDIKALA gift box are 14 days from the receipt of your request, subject to the cancellation conditions specified at the time of purchase. We invite you to check the specific details of your gift box for more precision, in our SANDIKALA establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Sandikala are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, in our Sandikala establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes, particularly during peak periods or exceptional closures. Check availability during your booking to fully enjoy your gastronomic and accommodation experience at SANDIKALA.
Is booking with a gift box subject to availability?
The reservation with a Sandikala gift box is subject to the availability of the establishment. To fully enjoy your gastronomic experience or your stay in our guesthouse, we recommend that you book your dates as soon as possible with SANDIKALA.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at SANDIKALA.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have the number that appears on it ready. This number is required to validate your reservation at SANDIKALA.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the SANDIKALA establishment.
Can I use my gift box on holidays?
The use of your gift box at Sandikala may vary depending on the holidays. We advise you to check the availability directly with the Sandikala establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the SANDIKALA establishment.
Can I book online with my gift voucher?
Booking with your gift box is done directly with the Sandikala establishment. You can choose between our various gastronomic experiences and nights in a cottage, depending on availability. Enjoy your stay at our Sandikala establishment.
Can I make a reservation by phone with my gift box?
Phone reservations are possible with your gift box for a gastronomic experience or a stay at our SANDIKALA establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box can be made by email to the Sandikala restaurant, located in Galan, Occitanie. This Michelin-starred restaurant offers a gastronomic experience inspired by the seasons and local products.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the conditions of the SANDIKALA establishment.
Does my gift box cover the entire service?
Your Sandikala gift box covers the service indicated on your exchange voucher, such as an overnight stay at the guest house or a gourmet menu. Any additional charges or options, such as extra drinks or ancillary services, are at your expense. Breakfast is included for nights spent in our guest house.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a gastronomic experience or a night in our guesthouse at SANDIKALA.
Can my gift box be used all at once?
Yes, your Sandikala gift box can be used all at once. You can fully enjoy the gastronomic experience or accommodation according to the chosen box, at our Sandikala establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for experiences within our SANDIKALA establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at the gastronomic restaurant or an overnight stay at the SANDIKALA establishment's guesthouse.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your gift box is possible depending on availability and the establishment's conditions. You will be able to enjoy a unique gastronomic experience in nine courses, inspired by the seasons and enhanced by Sandikala's expertise.
Can someone else use my gift box?
Your gift box is personalized and reserved for your exclusive use. You can enjoy the gastronomic experience or accommodation at the cottage according to your choice, at our establishment SANDIKALA.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be requested upon your arrival depending on the services chosen. The details are specified on your gift box. Fully enjoy your gastronomic experience and your stay at SANDIKALA.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the SANDIKALA establishment, you may be asked for a piece of ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the SANDIKALA restaurant.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You can then choose from our gastronomic experiences, our nights in a guest house, or our cooking classes, depending on your preferences. All reservations are made directly with the SANDIKALA establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest, directly at SANDIKALA.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability at our SANDIKALA establishment.
What are the check-in and check-out times?
Arrival and departure times are set according to the establishment's availability. You will be able to fully enjoy your stay in our fully equipped cottage, with a covered terrace and direct access to the restaurant, at SANDIKALA.
What services are included in a gift certificate?
The services included in a SANDIKALA gift voucher vary depending on the chosen box set. You can enjoy a gastronomic experience, a night in our guesthouse, or a cooking class, depending on the selected option.
What is the difference between a gift box and a free amount voucher?
A Sandikala gift box offers you a choice among predefined gastronomic and accommodation experiences, while a voucher with a free amount allows you to pay for a service up to the chosen amount, thus leaving you the freedom to select what suits you best at Sandikala.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary details before making your purchase, for a hassle-free gastronomic and accommodation experience at SANDIKALA.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their reservation dates and enjoy the gastronomic experience or accommodation at Sandikala.
Can the gift box be transferred to a third party?
The SANDIKALA gift box can be given to a third party. Simply enter the recipient's name during the order process or specify this request in the comments, so that the box can be personalized for them.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At SANDIKALA, we invite you to check the terms at the time of purchase to fully enjoy your gastronomic experience.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment SANDIKALA.
What is the validity period of a gift box?
SANDIKALA gift boxes are valid for a duration of 1 to 3 years depending on the chosen experience. This validity allows the beneficiary to fully enjoy their stay or gourmet meal at our SANDIKALA establishment.
Are children allowed?
Children are accepted at our SANDIKALA establishment, but we invite you to check the specific conditions of your reservation.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the SANDIKALA establishment.
Is the spa access private?
Access to the spa is not mentioned in the services offered by SANDIKALA.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, nights in our guest house, and cooking classes. You can give a gastronomic dinner, a romantic night, or a combination of both, with options for one or more people. All our gift boxes are available at SANDIKALA.